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Customer Support Representative

Sales · DeBary, Florida

Summary:

      • Manage Order Acceptance and Processing. Support Delivery and invoicing functions. Responsibilities include reviewing and developing internal processes and structure to support a growing organization.  The position is responsible for cultivating relationships with customers to distribute Smart Baking Company Products by exceeding sales and profit plans.

Essential Responsabilities:

      • Manage and direct the daily operations of the customer service department.
      • Develop and maintain open lines of communication with Order Fulfillment and Sales.
      • Assist to develop and implement Cs programs through email, telephone and delivery campaigns.
      • Solve customer related problems to ensure an optimum level of customer service satisfaction.
      • Communicatee with our Order Fulfilment team as needed to ensure special request are completed.
      • Ensure refunds/returns are processed accurately.
      • Reach out to any customers pertaining to order issues, so the customer remains satisfied.
      • Navigate Facebook for messages and comments that may need to be answered.
      • Handling and processing all claims in a timely manner.

Specific Characteristics:

      • Ability to interface with employees at all levels of the organization.
      • Demonstrated ability to anticipate customer needs and respond in effective manner.
      • Strong oral, written, and interpersonal skills.
      • Thorough understanding of Smart Baking Company products and needs of the industry.
      • Excellent quality orientation and attention to detail.
      • Demonstrated ability to identify and resolve problems.
      • Demonstrated ability to manage multiple priorities.
      • Builds and maintaining effective working relationships both internal customers and external customers.
      • Ability to work in fast-paced; rapidly changing environment.
      • Solid computer knowledge including Microsoft Office products.
      • Ability to upsell and recommend the best sales to customers to provide an experience they can trust to receive the best product for the best price, while making profit increase for the company.

Location

DeBary, Florida

Department

Sales

Employment Type

Full-Time

Minimum Experience

Associate

Starting Pay

$11 – $13 / hour

Location

DeBary, Florida

Department

Sales

Employment Type

Full-Time

Minimum Experience

Associate

Starting Pay

$11 – $13 / hour

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