Frequently asked questions about
Smart Baking Company’s response to COVID-19
We at Smart Baking Company are closely monitoring the situation with COVID-19. In response to this global crisis, we have taken extra measures to ensure our staff is safe and you are able to receive the healthy, delicious products you expect.
What sanitization efforts have you taken in response to COVID-19?
Our Sanitation Team has been working to make certain that our facilities are thoroughly cleaned and sanitized multiple times a day. To our employees and our customers, this is our highest priority.
What social distancing measures have you taken for your staff?
Our Quality Control Team has been going over all of the strict quality and hygiene procedures with several departments involved in the overall production process. Our entire Smart Baking Team is performing social distancing by separating all work areas and shifts to the minimum required for us to safely and efficiently produce products.
Will the current situation affect shipping times for my order?
Our products are currently in high demand and we bake fresh to order. Because of the increased sanitation and social distancing efforts at our manufacturing facility, our lead times are currently at about 5-10 business days for delivery. The tracking updates are emailed on the same day of shipping.
If I need help with my order, will customer service representatives be limited because of this situation?
We are working very hard to be there to support our customers. While we do not anticipate any interruption to our customer service operations, we ask that you please be patient as we all navigate this very fluid situation and ensure our operations can continue in the safest way for you and our staff.
If you have any further questions, please do not hesitate to reach out to us Monday through Friday, 9 a.m. to 5 p.m. EST at (407) 993-6300 or at firstname.lastname@example.org.