Due to the nature of our products, we are unable to accept product returns. If you would like to submit a claim due to defective or damaged product, please do so by contacting our Customer Service representatives within 15 days of your purchase for a refund. We handle all claims on a case-by-case basis. Customer satisfaction is extremely important to us and we will work with you to make it right.
*Note: We only offer refunds on products purchased directly at smartbakingco.com.
PHONE: +1 (407)-993-6300
We will not be able to process claims relating to personal preference regarding taste or texture.
PURCHASED AT RETAILER
Unfortunately, any products purchased from a retailer, third party Ecommerce site, or distributor must be returned or exchanged where purchased.
DEFECTIVE OR DAMAGED PRODUCTS
If your items are received damaged or defective or if the products are spoilt before the expiration date, please contact our Customer Service representative for assistance immediately. We would either replace your products or issue you a refund depending on case-by-case basis.
To ensure ease of processing, kindly have your order number (located on your order confirmation email) as well as any photos or videos that would help us confirm the products you received were defective or damaged.
*Note: The refund amount will be the value of your purchased items only, shipping costs are not refundable.
HOW TO CANCEL AN ORDER
You may cancel your order any time PRIOR to it being shipped from our warehouse. To make a cancellation request, please get in touch with our Customer Service representative. To ensure ease of processing, kindly have your order number (located on your order confirmation email) handy.
Please note: Once we have shipped your order, you will no longer be able to cancel.
We accept payments via all major credit/debit cards that includes American Express, Discover, Mastercard and VISA.
All orders are shipped via UPS. Please note: All orders are shipped Monday through Friday only during regular business hours. Overnight air shipping is not available at this time. All in-stock products are generally processed within 1-2 business days after the order is placed. Shipping times will vary based on location relative to our warehouses.
- Delivery times cannot be guaranteed.
- The recipient may be called to schedule a delivery.
- Requests for deliveries at specific times of day are not guaranteed.
Prices will be shown when you place your order. Minimum order amounts may apply. Any applicable delivery fees and taxes due in connection with your order will be identified at the time you place your order.
Credit Card Information for Subscription Plans
If you choose to sign up for any of our 6- or 12-month Smart Routines subscriptions, Smart Baking Company™ may:
- Process Recurring Transactions or Usage Charges – Smart Routines subscriptions are billed monthly on the same day of purchase each month. (For example, on each 20th of the month.) This means Smart Baking Company™ may store your billing, shipping, and or payment information for the auto-shipments.
- Store Customer Data – We want to provide returning customers with the convenience of not having to re-enter their personal data every time they visit our website.
- Provide Payment Flexibility – Our customers can store multiple payment methods in their account for repeat purchases.
- Save Multiple Shipping Locations – Our customers can also save multiple shipping locations.
- Simplify PCI Compliant – We are concerned with customer security and keep all information confidential. We are PCI compliant and do not share or sell any information.
Please contact us at firstname.lastname@example.org if you have any questions.
Smart Baking Company™ reserves the right, at its sole discretion, to change, modify, add or remove portions of this Return and Shipping policy, at any time. It is your responsibility to check this Return and Shipping policy periodically for changes. Your continued use of the smartbakingco.com website following the posting of changes will mean that you accept and agree to the changes.