Return and Refund Policy
Thank you for your order. If you are not entirely satisfied with your purchase, we’re here to help.
Our products are all-natural baked goods and are perishable. Smartbuns® need to be frozen upon arrival for extended shelf life and Smartcakes® should be refrigerated or frozen for optimal freshness but can be stored at room temperature as well.
Sometimes a product can come open in shipping or be exposed to elements that will cause harm to the product. And sometimes, you just may not like a flavor. Just let us know and we will replace it or refund it as appropriate. We want you to enjoy your healthy baked products.
All orders are shipped via FedEx. Please note: All orders are shipped Monday through Friday only during regular business hours. Overnight air shipping is not available at this time. Delivery time is from point of order fulfillment, not order placement. Since we bake two flavors per day, your order may take several days to assemble.
· Delivery times cannot be guaranteed
· We cannot deliver to P.O. boxes
· The recipient may be called to schedule a delivery
· Requests for deliveries at specific times of day are not guaranteed.
Prices will be shown when you place your order. Minimum order amounts may apply. Any applicable delivery fees and taxes due in connection with your order will be identified at the time you place your order.
Please contact us at email@example.com if you have any questions.
The below policy sets out how Smart Baking Company™ collects, stores and uses any personal data under the GDPR Act.
- We collect your name, address, telephone number and email address for the purposes of processing your orders with us.
- We also collect details of your order and date of collection of your order.
We collect your contact information should we need to ask you about anything to do with your order of if there is a problem with your order. If you give us your permission, we use your contact information to send you offers, details about events or product updates. We will only contact you if you opt into our mailing list.
This data is collected by and for Smart Baking Company™, and will not be shared with any third parties, without your consent.
Additionally, your data may be collected by the following methods:
- paper order forms (we then store these electronically for back-up purposes)
- text messages
- our website contact form or electronic form at events
- social media i.e. through Facebook, Instagram, Twitter, LinkedIn
We store your data in our online database, which is operated by our Customer Service team. We will make every best effort to keep your data secure. Our online records of your order will only be kept for two years. Our paper copies of order forms are also kept for a maximum of two years. These are then securely shredded. Any payment information (if collected) will be destroyed immediately after it has been used for business purposes. Please be assured that payment information is not stored in our system.
Please contact firstname.lastname@example.org to request the data we have stored for you or to ask us to delete the data we hold for you. We can only do this if you don’t have a current order open with us. You can withdraw your consent or unsubscribe to any marketing lists by contacting us and we will remove you and your data from our list.
We also use MailChimp for our promotional emails – if you have ticked the consent box on our order forms or signed up via our website you will have given us permission to contact you. If you no longer want to receive these updates, contact us, or unsubscribe from the last email.
Smart Baking Company™ cannot guarantee or verify the contents of any externally linked website despite our best efforts. You should, therefore, note that you click on external links at your own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Terms and Conditions
The website located at https://smartbakingco.com/and all subpages (“Web Site”), is provided by Smart Baking Company™, and its subsidiaries (collectively, “Smart Baking Company” or “we”). These “Terms and Condition of Web Site Use (“Terms” or “Agreement”) govern your use of the Web Site and your purchase of products that are offered for sale on the Web Site (“Products”). This Terms and Conditions Agreement forms a legally binding agreement between you and Smart Baking Company, and you should read it carefully.
By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Want to Contact Us? It is very important to Smart Baking Company that our consumers receive the highest quality consumer service. As such, if you have any questions, thoughts, ideas, or concerns, please feel free to contact us at email@example.com +1 (407)-915-5519.
Website Ownership and Content
The Web Site contains materials and other items about Smart Baking Company™’s products and services including, but not limited to, text, images, files, scripts, designs, photographs, videos, audio clips, graphics, button icons, pictures, advertising copy, URLs, technology, software, interactive features, and the overall arrangement or “look and feel” of such materials including copyrightable material, as well as trademarks, logos, and service marks that belong to either Smart Baking Company™, its licensors, licensees or other third parties (collectively, the “Content”). The Web Site and the Content are owned, licensed, or controlled by Smart Baking Company™, its licensors, and certain other third parties, and as such all right, title, interest in and to the Content and the Web site is the property of Smart Baking Company™, its licensors, or certain other third parties and is protected by United States and International copyright, trademark, trade dress, patent or other intellectual property rights and laws to the fullest extent possible. You agree that Smart Baking Company™ may immediately and, without any notice to you, suspend or terminate the availability of the Web Site or its Content without any liability to you. You further agree that any unauthorized use of any Content of the Web Site for any purpose is strictly prohibited.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Smart Baking Company™you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Smart Baking Company™ retains the right to refuse any request made by you. All transactions made through the Web Site are subject to our acceptance, in our sole discretion. Without limitation, this means that we may refuse to accept or may cancel any transaction, whether or not the transaction has been confirmed, for any or no reason, in our sole discretion, and without liability to you or any third party. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. If payment has already been made and your order is cancelled or limited, Smart Baking Company™ will refund any payment you made for the Product that will not be shipped due to cancellation or limitation of an order in the same tender as the original purchase. The Web Site does not permit orders from dealers, wholesalers, or other customers who intend to resell items offered on the Web Site.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Smart Baking Company will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Smart Baking Company™. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by Smart Baking Company™ Authority.