Smart Baking Company Terms & Conditions and Policies
Welcome to the Smart Baking Company website, located at https://smartbakingco.com and all related subpages. These Terms of Use and accompanying policies govern your access to and use of our website, including any content, functionality, and services offered on or through the website, as well as your purchase of products from us. By accessing or using the website, you agree to be bound by these Terms of Use and our policies, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. If you do not agree to these terms, you must not access or use the website.
Contacting Us
For questions, concerns, or feedback, please contact us at info@smartbakingco.com or call +1 (407)-993-6300.
Web Site Use and Content
The website and its contents—including text, images, videos, and graphics—are owned or licensed by Smart Baking Company and protected by copyright, trademark, and other intellectual property laws. Unauthorized use of the website or its content is strictly prohibited. We reserve the right to terminate or suspend access to the website without notice, for any reason, and without liability.
Purchases & Orders
You must be over 18 years old and have a valid credit or debit card to make purchases. We reserve the right to refuse or cancel orders at our discretion. Prices and availability of products are subject to change without notice. In the event of order cancellation after payment, we will refund the amount paid for the canceled product(s) using the original payment method.
Shipping & Delivery
Orders are shipped via UPS and processed within 5-7 business days. Delivery times cannot be guaranteed, and specific delivery requests may not be accommodated. Delivery is not available to P.O. boxes, and the recipient may be contacted to schedule delivery.
Package Protection & Tracking
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
We will not be able to refund or reship your products without the Route insurance added to your order.
Returns, Refunds & Cancellations
Due to the perishable nature of our products, returns are not accepted. However, we will address any issues with defective or damaged products on a case-by-case basis, including potential refunds for products purchased directly from our website. For any product reshipment requests, or refund requests, we will require evidence of the defected products. This includes images of the product clearly showing the product issues. Without clear images we will not be able to reship/refund product to you. Product images can be emailed to: info@smartbakingco.com Order cancellations are permitted before shipment; contact customer service with your order number to request a cancellation.
- We will not be able to reship, or refund based on personal taste of the products.
- We will not be able to honor your request for reshipment or refund after 7 days of receipt of products.
If you request a refund for any reason, we will be able to refund you on the total amount paid on the products purchased MINUS merchant fees MINUS insurance purchased. We will NOT be able to refund you on the fees we have been charged. PayPal and others are charging us fees for processing and we will not be able to refund these fees to you.
Privacy & Data Protection
We are committed to protecting your privacy and personal information. Information collected is used for processing orders and, with your consent, for marketing purposes. We do not share your information with third parties without your consent, except as required for order processing and delivery. Our website uses cookies to improve user experience and for analytics; by using our website, you consent to the use of cookies.
Payment Information
We accept major credit/debit cards for payment. For subscription plans, we may store and process recurring transactions. We ensure the security of your payment information and are PCI compliant.
Changes to Terms & Policies
Smart Baking Company reserves the right to change or update these Terms of Use and policies at any time. Your continued use of the website after changes means you accept and agree to the changes.
Entire Agreement
These Terms of Use, together with any policies or operating rules posted by us on the website or in respect to the service, constitute the entire agreement and understanding between you and Smart Baking Company.